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Terms & Conditions

RETURNS

If you are not completely satisfied with your purchase, we gladly offer you an exchange or the possibility to return the product with a refund of the purchase price.

Any item purchased on sale is considered FINAL SALE and is not eligible for return, exchange or store credit, including items sold at promotional discount.

All returns must be pre-approved. Before returning an item please call +41 (0)76 315 9193  or contact us unter shop@viviangraf.com to notify us of the item you wish to return and the reason for return.

 Items must be returned within 14 days of purchase in their original unused, unwashed condition with all Vivian Graf and/or Designer Hangtags attached. For online orders items must be shipped within 5 business days or receipt. We request the right to reserve proof of shipment date. Customers are responsible for the cost of all return shipment. We highly recommend that you insure all packages, as a full credit will only be issued if the package is not lost or stolen.

 

SHIPPING

Please allow us 2-5 business days for handling and shipping the items. We generally ship worldwide but If your country is not available to ship to, please contact us at shop@viviangraf.com and we will assist you with alternative shipping arrangements.

SHIPPING WITHIN SWITZERLAND

Shipping within Switzerland is FREE unless otherwise stated.

SHIPPING OUTSIDE OF SWITZERLAND

For deliveries outside of Switzerland we charge a delivery, handling&packaging fee of 35 CHF for all orders below CHF 400. The fee will apply at checkout. Orders with a total amount of CHF 400 and more will apply for FREE INTERNATIONAL SHIPPING. Customs may add an additional duty and tax fee depending on your country of residency.

 

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